FAQ

Orders are shipped from our warehouse within 1 to 3 business days. Once the order is shipped, carriers typically deliver it within 2 to 7 business days.

Please note that during high-volume promotions and holiday periods, receiving your order may take longer.

Boréale cannot guarantee shipping times and cannot cancel a shipment once it is in transit. If a product is in transit and takes longer than expected, we will not issue a refund if the product arrives later than anticipated.

No, we only ship in Quebec & Ontario for the moment.

Shipping is free with any orders of $70 or more before taxes. Otherwise, we charge a flat fee of $10.00 for shipping

Once your order has been shipped, you will receive an email with your shipping confirmation including your tracking number and a link where you can track your order.

Please note that in order to avoid overpacking, all our cases are sent separately, and it happens sometimes that some cases arrive before others. It rarely takes more than a few days to receive the rest, but if you still haven’t received anything after a 7 days, please email us at info@boreale.com

If your order/item is damaged during shipping, please take a photo of the damaged good(s), provide your email address used to place the order and order number and send this information to info@boreale.com

If your order was returned to the sender for any reason, please email our customer service team at info@boreale.com

If you accidentally entered the wrong shipping address, please notify our team immediately via email at info@boreale.com

Please note, once an order is placed there's a very small amount of time in which we are able to make any order changes.

You can only place an order on our website if your delivery address is located in Québec and Ontario. Please send an email at info@boreale.com, our customer service team will be able to assist you.

Due to the high volume of orders and limited quantities available, we are unable to make changes to any orders once the order is placed. 

You can reach out to info@boreale.com if you have any questions.

Unfortunatly, once your order is placed, it is not possible for us to modify it. You might be able to use your coupon for your next order. Please note that our promo code can only be used once and cannot be combined with any other offer.

Please note that you can only use promo codes once on regular priced items. It can't be combined with any other offers. Certain coupon also have an expiry date and can't be claimed once expired.

A can contains less than 0.5% of alcohol.

Water, malts, hops and yeast. Please check product page for the specific ingredient list of each product.

Our beers can be preserved for 8 months.

Our beers are not gluten-free.

Although all our products are ­less than 0.5%, we recommend consulting with your health care practitioner prior to making any dietary additions and/or changes.

We are located in Blainville, Quebec and our non alcoholic beers are brewed in Ontario.

Yes, you can buy our beers at the Relais Boréale right accross our brewery.

Yes, you can find our beers in most of the groceries stores in Quebec.

Please reach out on this link:
https://www.boreale.com/commandites with your request.

Please email macommande@boreale.com with your request

Please reach out to info@boreale.com